How to manually remove VirusScan Enterprise with msiexec.exe

por | 10 enero, 2022

Artículos técnicos ID:   KB52648
Última modificación:  10/28/2020


McAfee VirusScan Enterprise (VSE) 8.x

For details of VSE supported environments, see KB51111.


To manually uninstall VSE using the command line when you can’ remove it using Add/Remove Programs:

  1. Press the Windows key + R.
  2. Type the removal string below into the field, and press Enter. 

msiexec /x {CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} REMOVE=ALL REBOOT=R /q ​NOTE: If you get the error, msiexec’ is not recognized as an internal or external command, it indicates one of two things:

  • Either the Microsoft msiexec.exe is not located in the Windows\System32 folder.
  • The Windows\System32 path is not included in the Windows Path statement.

Switches that you can use with msiexec.exe:

/qThe quiet switch makes sure that the removal is done silently – nothing is displayed.
/xThis switch automatically removes an installation.
/iThis switch communicates through the UI (user interface) and is used to repair, remove, or modify an installation.
/?This switch provides additional information about all msiexec.exe command switches.

If this method fails to remove VSE because of a broken or failed install, or a failed uninstall attempt, contact Technical Support for assistance to have the remnants removed.

NOTE: The removal string is located in the registry at the following location: 
 [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\
Registry Key names:

  • VIRUSSCAN8800 – VirusScan Enterprise 8.8
  • VIRUSSCAN8700 – VirusScan Enterprise 8.7i (legacy product)
  • VIRUSSCAN8600 – VirusScan Enterprise 8.5i (legacy product)
  • VIRUSSCAN8000 – VirusScan Enterprise 8.0i (legacy product)

Información relacionada

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

  • If you are a registered user, type your User ID and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.