How to manually remove VirusScan Enterprise with msiexec.exe

por | 10 enero, 2022
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Artículos técnicos ID:   KB52648
Última modificación:  10/28/2020

Entorno

McAfee VirusScan Enterprise (VSE) 8.x

For details of VSE supported environments, see KB51111.

Resumen

To manually uninstall VSE using the command line when you can’ remove it using Add/Remove Programs:

  1. Press the Windows key + R.
  2. Type the removal string below into the field, and press Enter. 

msiexec /x {CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} REMOVE=ALL REBOOT=R /q ​NOTE: If you get the error, msiexec’ is not recognized as an internal or external command, it indicates one of two things:

  • Either the Microsoft msiexec.exe is not located in the Windows\System32 folder.
    Or
  • The Windows\System32 path is not included in the Windows Path statement.

Switches that you can use with msiexec.exe:

/qThe quiet switch makes sure that the removal is done silently – nothing is displayed.
/xThis switch automatically removes an installation.
/iThis switch communicates through the UI (user interface) and is used to repair, remove, or modify an installation.
/?This switch provides additional information about all msiexec.exe command switches.

If this method fails to remove VSE because of a broken or failed install, or a failed uninstall attempt, contact Technical Support for assistance to have the remnants removed.

NOTE: The removal string is located in the registry at the following location: 
 [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\
Registry Key names:

  • VIRUSSCAN8800 – VirusScan Enterprise 8.8
  • VIRUSSCAN8700 – VirusScan Enterprise 8.7i (legacy product)
  • VIRUSSCAN8600 – VirusScan Enterprise 8.5i (legacy product)
  • VIRUSSCAN8000 – VirusScan Enterprise 8.0i (legacy product)

Información relacionada

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

  • If you are a registered user, type your User ID and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.